Canceled and rescheduled event automated emails

This article outlines the canceled and rescheduled automated email templates available for your use. 

Both emails are included in the set of default automated emails that you can find in the Admin Dashboard under the Emails tab. Leverage these emails to seamlessly update your attendees when an event is canceled, has a date or time change or the venue is updated (venue changes apply to in-person events only). Read more about enabling and editing automated emails.

Canceled Event Email

When an event is canceled, this automated email will trigger to let members know the event has been canceled. To utilize this email, ensure that it is enabled by doing the following:

  1. Select Emails from the left sidebar of the Admin Dashboard
  2. Select the tab for Automated Emails
  3. Click the Canceled Event email
  4. The default text is included, but you may choose to edit it
  5. When you are done editing the email, enable it by checking the box for Automated Email Enabled
  6. Click Save and OK in the confirmation modal

Rescheduled Event Email

When an event is rescheduled - the date or time has changed or the venue has been updated - this automated email will trigger to update members about the changes. To utilize this email, ensure that it is enabled by doing the following:

  1. Select Emails from the left sidebar of the Admin Dashboard
  2. Select the tab for Automated Emails
  3. Click the Rescheduled Event email
  4. The default text is included, but you may choose to edit it
  5. When you are done editing the email, enable it by checking the box for Automated Email Enabled
  6. Click Save and OK in the confirmation modal

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